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You asked, we listened! Jitterbyte now offers Channel Only support services to our new and existing partners. Our partners are telling us that they are becoming increasingly perturbed at the levels of accreditation required by some vendors. It’s becoming difficult and costly to keep up! Others tell us that dealing with multiple vendors, sometimes at one customer, causes frustration as they often get passed from pillar to post. That’s why we decided to launch our Channel Only Support Services.
Whether you’re looking to completely outsource your support requirements, or strengthen your existing service desk capability, jitterbyte can seamlesely act on your behalf to support your customers.
Channel only service – Jitterbyte is there to support you, our partner. Even if we need to attend a site, we can do that as you.
Technical teams utilise phone, email and remote support tools to assess and support your customer and ensure fast resolution.
JitterByte will manage and monitor your customer’s Third-party vendors and provide incident management.
We can act as you and visit your customer’s site to provide technical support
jitterbyte white label support desk is a scalable, responsive extension to your own IT function that seamlessly augments in-house technical support services. It is often used to provide reactive technical assistance and expertise for specialist products or on an ad hoc basis. The service spans a wide range of supported vendors and technologies to provide technical assistance when you don’t have sufficient resources, or you need to enhance your capabilities.
Partners can scale quickly and easily, enhancing technical support capabilities without the need to invest in in-house resources, as the full support model can be outsourced.
A single point of contact to log incidents across multi-vendor and/or multi technology environments.
Wide range of SLAs available which are monitored, allowing partners to thoroughly understand the performance of their contracts.
An Incident Management system is used across departments ensuring all knowledge is available to the required teams.
Jitterbyte brings passion and innovation to the Cloud Services Provider market, empowering our MSP Channel partners to deliver subscription-based cloud services directly to their customers.
